Return Policy

Effective Date: [11/07/2024]

At Carteria.shop, we strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please read our Return Policy carefully to understand your rights and how to proceed with a return.

1. Eligibility for Returns

• Time Frame: You have 30 days from the date of purchase to return an item.
• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of Purchase: A receipt or proof of purchase is required to process your return.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers)
• Personalized or custom-made products
• Intimate or sanitary goods
• Gift cards
• Downloadable software products
• Health and personal care items

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [Insert Email Address] with your order number, the item you wish to return, and the reason for the return.
2. Receive Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
3. Ship the Item: Pack the item securely in its original packaging, include the RMA number, and ship it to the address provided in the return instructions.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• Approved Refunds: If your return is approved, we will process a refund to your original method of payment. Please note that it may take some time for the refund to appear on your account, depending on your payment provider’s policies.
• Partial Refunds: In certain situations, only partial refunds are granted (e.g., items that are not in their original condition, damaged, or missing parts for reasons not due to our error).

5. Exchanges

If you need to exchange an item for the same product, please contact us at [Carteria.shop@gmail.com]. Exchanges are subject to product availability. If the item is out of stock, we will issue a refund instead.

6. Shipping Costs

• Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
• Exchanges: If you receive an exchange, we will cover the shipping costs for the replacement item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Carteria.shop@gmail.com] with your order number and a description of the issue. We will provide instructions for returning the item and will cover the return shipping costs. Upon receipt and inspection, we will send you a replacement or issue a refund.

8. Sale Items

Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded or exchanged.

9. International Returns

For international orders, the return shipping costs and any applicable duties or taxes are the responsibility of the customer.

Contact Us

If you have any questions about our Return Policy, please contact us at:

Email: [Carteria.shop@gmail.com]

Thank you for shopping at Carteria.shop. We appreciate your business and are committed to ensuring your satisfaction with our products.